We stand behind our products and we want you to be 100% satisfied with your shopping experience at True Esscents by LA. If for any reason you’re unsatisfied or your product is damaged, simply return your product(s).

  • Complete the return form enclosed with your invoice.
  • Enclose the return form inside the box and keep the invoice for your records.
  • Pack items safely for shipping and affix a shipping label to the address shown on the return form.
  • Returns must be postmarked within 15 days of the date you received your shipment (unless merchandise was defective or damaged). No other exceptions.
  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.
  • All unused returns will be credited to the original form of payment (excluding shipping and handling charges).