What is your return policy? We stand behind our products and we want you to be 100% satisfied with True Esscents by LA. If for any reason you’re unsatisfied, simply return your product(s). • Complete the return form located on the bottom of your invoice. • Enclose the return form inside the box and keep the top half of the invoice for your records. • Pack items safely for shipping and affix a shipping label to the address below: True Esscents by LA Returns 9010 Marley Drive Randallstown, MD 21133 • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed. • All returns will be credited to the original form of payment (excluding shipping and handling charges). Are True Esscents by LA products safe for people with allergies? True Esscents by LA lists all of its ingredients on this website. We encourage you to review the ingredients prior to purchasing our products. What is in the products? The majority of True Esscents by LA products contain essential oils.
Bath salts (Epsom salt, Pink Himalayan Salt, Dead Sea salt and essential or fragrance oils)
Body scrubs (four exfoliants: organic brown sugar, turbinado sugar, honey granules and organic grape seed powder, avocado oil and Vitamin E oil and essential or fragrance oil(s))
Body butters (organic Shea butter, mango butter, castor oil, and essential or fragrance oil(s))
Lip balms (cocoa butter, mango butter, organic beeswax pellets, sweet almond oil, jojoba oil and essential or fragrance oil(s))
Body and massage oils (jojoba oil, sweet almond oil and essential or fragrance oil(s))
Bath bombs and shower bombs (baking soda, citric acid, Epsom salt and arrow root powder and essential oil(s). NOTE: some bath and shower bombs also contain herbal flowers.
Moisturizing leave-in conditioner (Nilotica Shea butter, fractionated coconut oil, sweet almond oil, Vitamin E oil, aloe vera juice, aloe vera oil, tea tree oil, and peppermint oil)
Hair and scalp elixir (castor oil, avocado oil, fractionated coconut oil, sweet almond oil, aloe vera oil, kukui nut oil, wheat germ oil, chokeberry seed oil, tea tree oil, rosemary oil, and peppermint oil)
Daily moisturizing spritz (organic coconut water, distilled water, aloe vera juice, castor oil, rosemary oil, peppermint oil, lavender oil and Vitamin E oil)
Castile Hand Soap (grated castile soap, distilled water, vegetable glycerin, essential or fragrance oil(s))
Dead Sea Salts are mineral-rich and contain high proportions of Potassium, Magnesium and Bromide. Potassium helps regulate the moisture level of the skin, Magnesium helps promote healing, and Bromide has a smoothing and relaxing effect. Dead Sea Salt exfoliates and revitalizes the skin and helps draw out toxins. Dead Sea Salt is well known for its ability to relieve aches and pains, reduce stiffness after exertion, relax the muscles and relieve skin problems such as acne, eczema and psoriasis.
Avocado Oil is one of the richest sources of beneficial monounsaturated fatty acids. It is extremely good at hydrating and softening skin Avocado oil is also recommended as an effective treatment for acne and blackheads, eczema and other forms of skin inflammation.
Epsom Salt is also known as magnesium sulfate, It is known for its ability to ease pain and muscular tension. Epsom salt helps to reduce swelling, relax the nervous system and eliminate toxins from the body.
Grape Seed Powder is a mild exfoliant that is rich in antioxidants. It also protects skin cells from damage.
Honey Granules are made from natural honey! Honey is a natural antiseptic due to its tendency to absorb the life-sustaining moisture out of bacterial cell walls. Honey granules cleanse, exfoliate and soften the skin.
Organic Brown Sugar contains glycolic acid that fights bacteria. Glycolic acid is an alpha-hydroxyl acid, which is important in keeping your skin vivacious and healthy. Brown sugar is a natural humectant so it absorbs moisture from your environment and deposits it into your skin. Hydrating and conditioning, brown sugar helps to keep the moisture locked in. It also guards your skin from destructive toxins and keeps it healthy, nourished and glowing.
Organic Shea Butter is a highly moisturizing natural emollient. Its unique fatty acid profile gives it the ability to moisturize, soothe and protect even very dry and flaky skin. It promotes healthy hair by nourishing the hair shaft, and it conditions dry or distressed hair.
Turbinado Sugar is an natural exfoliant for the body. It gently sloughs off dead skin when used with oil or water.
Vitamin E Oil helps support, soothe, protect and improve the appearance of delicate, sensitive, mature, scarred and problematic skin types It also balances skin tone and protects the skin from oxidative stress. Vitamin E may help soothe and support burned skin as well.
If I place my order today, when should I expect to receive it? Orders placed before 3:00pm EST, are shipped within 3-5 business days.
How should I store True Esscents by LA products? We recommend storing True Esscents by LA products in a cool place.
Does True Esscents by LA offer its products in bulk? Yes. We retail to local salons and barbershops. We also offer our products for party favors or event bags.
What is the True Esscents by La FREE Loyalty Program? As a loyal True Esscents customer, this program allows you to earn from your on-site and online purchases and redeem for a free product of your choice (valued at the average of your total purchases, excluding sale merchandise or promotional pricing). Simply make nine purchases and the tenth product is free. Shipping & Handling charges apply online.
Is my information I provide you safe? Your security is important to us. We maintain technical and physical safeguards designed to protect the personally identifiable information we collect through our Services against accidental, unlawful destruction, loss, access or disclosure or use.